Shipping policy
At GRANDIOSAS, we work to make the purchasing and shipping process as clear and transparent as possible. Orders are shipped through third-party carriers, and shipping conditions, costs, and delivery times may vary depending on the destination and service selected.
Shipping Within Uruguay
Orders placed through our online store are shipped using third-party carriers selected by GRANDIOSAS.
Shipping Costs
Any applicable shipping cost will be displayed during checkout before the order is confirmed.
Estimated Delivery Times
Delivery times provided are estimates and may vary depending on the destination, carrier, non-business days, periods of high demand, or other circumstances beyond our control.
Once an order has been shipped, tracking information will be provided when available for the selected shipping service.
Responsibility During Transit
GRANDIOSAS is responsible for properly preparing each order and delivering it to the selected carrier in appropriate condition for shipment.
Once the order has been shipped and accepted by the carrier, the transportation, handling, and delivery of the package are managed by that carrier.
Delays, loss, damage, or other incidents occurring during transit should be reported to the carrier responsible for the shipment in accordance with its applicable terms, conditions, and claims procedures.
GRANDIOSAS does not assume costs or liability for incidents exclusively attributable to the carrier, without limiting any consumer rights that may apply under applicable law.
When available, GRANDIOSAS will provide the customer with tracking information and any shipment details necessary to identify the package with the carrier.
International Shipping
GRANDIOSAS offers international shipping to the countries and regions currently available through our online store.
International orders are shipped through international logistics providers, such as FedEx or other available carriers, depending on the destination, service availability, and shipping option selected.
Shipping Costs
International shipping costs are calculated based on the destination, order characteristics, and available shipping service.
The applicable shipping cost will be displayed during checkout before the order is completed.
Rates may vary depending on the destination country, package weight and dimensions, and the shipping service selected.
Estimated Delivery Times
Delivery times displayed during checkout are estimates and begin once the order has been prepared and handed over to the carrier.
Delivery may be affected by customs processing, import inspections, holidays, weather conditions, periods of high demand, or other circumstances beyond our control.
GRANDIOSAS cannot guarantee an exact delivery date when delays result from circumstances outside our control.
Order Tracking
When tracking is available for the selected shipping service, customers will receive a tracking number or tracking link after the order has been shipped, allowing them to check the status of their shipment directly.
Responsibility During Transit
GRANDIOSAS is responsible for properly preparing each order and delivering it to the selected logistics provider in appropriate condition for shipment.
Once an order has been shipped and accepted by the carrier, transportation, handling, international transit, and final delivery are managed by that carrier.
Delays, loss, damage, or other incidents occurring during transit should be reported to the logistics provider responsible for the shipment in accordance with its applicable terms, conditions, and claims procedures.
GRANDIOSAS does not assume costs or liability for incidents exclusively attributable to the carrier, without limiting any consumer rights that may apply under applicable law.
When available, GRANDIOSAS will provide tracking information and any shipment details necessary to identify the package with the carrier.
Customs, Duties, Taxes & Import Charges
International orders may be subject to customs duties, taxes, customs fees, handling charges, or other import-related charges imposed by authorities in the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or the shipping cost paid to GRANDIOSAS and are the responsibility of the recipient.
Customs and import regulations vary by country. We recommend reviewing the applicable import requirements for your destination before placing an order.
GRANDIOSAS does not control or determine the amounts that may be charged by customs authorities, logistics providers, or other agencies in the destination country.
Shipping Address & Delivery Information
Customers are responsible for providing a complete and accurate shipping address, as well as any information required to process and deliver the shipment.
For certain destinations, the logistics provider or customs authorities may request additional information or documentation from the recipient to complete customs clearance or delivery.
GRANDIOSAS is not responsible for delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or insufficient information provided by the customer.
Delivery Attempts, Refused Shipments & Unclaimed Packages
Customers are responsible for monitoring their shipment and responding to communications or requests from the carrier or customs authorities.
If an order cannot be delivered due to repeated unsuccessful delivery attempts, an incorrect address, refusal of the package, missing documentation, unpaid import charges, or other circumstances attributable to the recipient, the package may be held or returned to GRANDIOSAS in accordance with the carrier’s policies.
Any costs associated with return shipping, storage, customs processing, or reshipment may be deducted from any refund that may otherwise be due, to the extent permitted by applicable law.
International Shipping Restrictions
Certain products or destinations may be subject to shipping, import, or customs restrictions.
GRANDIOSAS reserves the right to cancel an order when shipment to the selected destination cannot be completed legally or operationally. In such cases, the applicable refund will be issued to the original payment method in accordance with our refund policy.
Changes to This Policy
GRANDIOSAS may update this Shipping Policy as necessary to reflect changes in our operations, logistics providers, regulations, or services.
The version applicable to your purchase will be the version published on our website at the time your order is placed.
Our goal is to provide a clear, secure, and transparent shopping experience, both within Uruguay and across the international destinations available through our online store.