Refund policy

Exchange Policy – Uruguay

We want you to feel confident and satisfied with your purchase. If you need to make an exchange, you may do so within 30 days from the date of purchase.

Exchanges may be made for a different size, style, or color. The original receipt or proof of purchase must be presented at the time of the exchange.

Items must be unworn, unwashed, and have their original tags attached.

For hygiene reasons, panties, hosiery, bikinis, and swimwear are not eligible for exchange under any circumstances.

Exchange & Return Policy – International Orders

At GRANDIOSAS, the hygiene, quality, and condition of every garment we ship are an essential part of our commitment to our customers.

Due to the intimate nature of our products and for hygiene and health reasons, international sales of intimate apparel are final once the order has been confirmed. We do not accept exchanges or returns on these items.

Because of this policy, we take particular care before an order leaves our facilities. Every garment purchased through our online store is carefully inspected by our team before shipment to verify its condition and help ensure that it meets our quality standards.

We strongly recommend reviewing the size guide available on each product page before completing your purchase. If you have questions about sizing, fit, or a particular style, our team is available to provide personalized guidance before you place your order.

At GRANDIOSAS, we believe that a purchase should be the beginning of a long-term relationship with our customers, not simply a one-time transaction. That is why we pay close attention to every detail—from inspecting each garment to carefully preparing your order.

Our goal is to earn your trust with every purchase and become a lingerie brand you can confidently choose again and again.

This policy applies to the extent permitted by applicable law and does not limit any consumer rights that cannot legally be waived.

Refund Policy – Domestic & International Orders

At GRANDIOSAS, we are committed to providing a clear, transparent, and responsible shopping experience.

We do not issue refunds when the reason for the request is related to a customer decision or preference, including, but not limited to, selecting the wrong size, personal preferences, changes of mind, or other circumstances that are not attributable to GRANDIOSAS.

However, if an order has been confirmed and GRANDIOSAS is unable to fulfill it due to circumstances attributable to us, such as an item being out of stock or another operational issue, we will issue a full refund of the amount paid.

Refunds will be issued to the original payment method used for the transaction and will be subject to the processing times and conditions established by the applicable payment processors and financial institutions.

GRANDIOSAS is not responsible for fees, administrative charges, financial costs, currency conversion or exchange-rate differences, or other charges imposed by banks, card issuers, payment processors, or financial intermediaries, whether domestic or international, arising from the original transaction or the refund process.

GRANDIOSAS also does not assume or reimburse costs charged by foreign intermediaries or correspondent financial institutions that may be involved in international transactions.

By completing a purchase through our store, the customer acknowledges and accepts these terms and conditions, subject to any rights provided by applicable law that cannot legally be waived.

Our Commitment to Quality

Every order represents something more than a transaction to us.

At GRANDIOSAS, each garment purchased through our online store is carefully inspected before shipment as part of our commitment to quality and customer care.

We want every experience with GRANDIOSAS to build trust. Our goal is not simply to make one sale, but to build lasting relationships with our customers by offering thoughtful service, carefully selected products, and attention to every detail.

More than a purchase. A relationship built on trust, quality, and care.